Slings & Arrows

Received via e-mail...

Date: Sat, 26 Aug 2006 17:44:50 +1000 (EST)
Subject: TrendWest sales person abuse, slang and make fun of customers attending the sales presentation
To: customerservices@trendwest.com.au, member@rciap.com,
reservations@wmsp.com.au, ownereducation@wmsp.com.au,
exchanges@interval.com.au, owner.enhancements@trendwest.com.au,
friendsfirst@wmsp.com.au, editor@wmsp.com.au, travelclub@wmsp.com.au,
ownersupport@worldmarktheclub.com, Lisa.Burby@wyndhamvo.com,
Michele.Plant@wyndhamvo.com, moreinfo@trendwest.com

We have been contacted many times by telephone by your staff offering FREE gift if we attend a presentation at the TrendWest office at Parramata, Sydney,Australia.

We accepted the offer and attend the presentation lunch time (12:00), today (26-August-2007) at your Parramatta, Australia office.

The consultant who was assigned to us, his name I think Phil (he is from England, he showed his credentials as degree in England, Financial Planning in England, start working with TrendWest from 2005)/

Once he knew that we did not find value in your product offering then he started to abuse, slang and make fun of us and try to make us look small.
Is this is some kind of pressure selling technique?
At the end this was a very unpleasant event for my wife and my self.

I did not call you guys, you guys called us many times and offered the FREE gift if we attend the presentation. Why make abuse ,slang and make fun of people when they do not see value in your product and offering ?

Please note that we will make sure that all of my friends & relations know about the way you guys treat people when they do not purchase your product/offering.
This will be on many BLOGS on the internet.

One final note, please tell the sales guy who was dealing with us to treat people with normal decency.

Looks like this person copied every e-mail address he could imagine, including RCIAP -- which I don't believe has anything to do with Trendwest!

It's also worth pointing out that these are TRENDWEST sales meetings, which don't necessarily reflect the quality of the Worldmark properties. Indeed, Worldmark ownership is well worth the price you can pay on eBay or redseason.com.au -- which is much better value than buying from Trendwest direct. Mind you, you won't get a free gift that way! :)

-- Fabbo
Tags: trendwest worldmark