Please do not ask for credit since refusal may offend

From a reader...

We had a reservation for Kona in January, but since our income dropped precipitously could not use the credits. We called on the outside chance that we could change the reservation due to the fact that the credits were old. The employee changed the reservation to next year. We were very happy with them.

We decided to call back and add a week and were told that the reservation should not have been changed and now we had lost both the original reservation and the new reservation, both were confirmed. Now a week later after contacting the board of directors and customer services nothing has been done. Their employee made the mistake and as of December 1st nothing has been done.

I won't be buying anything from them again if they don't fix the mistakes of their employees and I'm likely to sell these credits as soon as they refuse make things right. I would choose any other company before these thieves.

Mmm, while they might have been within their rules to refuse the use of old credits, they should certainly honor the words of their employees. So sad.

-- Fabbo Tags: trendwest worldmark